“Thank You” In Our Business Practices


The simple practice of saying thank you is almost a forgotten art.  I find that with the hustle and bustle, the most simplistic and yet most important words are forgotten.  Appreciation and loyalty are created by the words we use in our daily practice.  Thank you!  Very effective, simple and common words that mean so much more than we can imagine.  It says we care.  It says you are appreciated. It means I am taking this time out of my day to let you know that you mean something to me and my company.

Saying “thank you” to your clients and staff are important because:

1.     It Creates Motivation

Saying thank you to the people you work with motivates them to do a better job. If you’re motivated, your levels of productivity naturally increase and you’re more likely to repeat the behaviour.  The same benefits appear when we thank our clients/customers.  It gives then the sense that they are important and that their business is worthwhile to our company. A simple thank you note can speak volumes for your customer service.

2.    Happy customers

If you are happy, your customers are happy. Remember a time that when you had a great customer experience and how we choose to return where we feel good. This impacts whether our customers choose to use our service/products in the future. Our positive nature will transcend to our clients/customers.  We are exuding our natural ability to make our clients comfortable in our presence and we want to nurture that relationship.

3.    Repeat business and word of mouth

When an experience leaves you feeling great you’ll want that experience again.  This is what leads to repeat business. You’re also more likely to tell others about it generating business through word of mouth.

Make the time, energy and find the funds to buy or develop some personal Thank You cards.  Write them out in your own handwriting and place a note on the inside based on their purchase or a conversation you have had with your client/customer.  Let them know they are unique and that you are thrilled to they took the time to use your products or service.  It is the little, courteous incentives we create that solidify the relationship with our clients.

So once again I’d like to say a big THANK YOU to my colleagues, clients, and associates.  Without any of you my business could not be successful and I hope that I brighten your world a little too.

Anna Ottaviani is a Board Certified NLP Master Practitioner & Master Coach, Board Certified Master Hypnotherapist,Creating Your Future® , Time Line® Therapist Practitioner and Reiki Master. Her methods are unique and tailored to each individual client. She can be reached at www.sucessfullyyou.ca or by phone at 289-221-5772. You can follow her on Facebook at http://www.facebook.com/successfullyyou?ref=ts&fref=ts

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One thought on ““Thank You” In Our Business Practices

  1. roamintwin says:

    Oh boy, how right you are! NO ONE says thank you anymore! I don’t understand why, as it shouldn’t be a surprise, but a common courtesy! I still thank strangers when they hold the door open (heck, IF they hold the door for me!). I send thank you notes and thank people INCESSANTLY. I am grateful and I show it, dammit! Thank you so much for this little reminder, and have a Happy Happy Week!

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